Sync Zendesk with all of your tools and customer data

Grouparoo's Zendesk integration allows you to sync all of your customer data that lives in various sources into Zendesk.

Grouparoo

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Zendesk

Grouparoo & Zendesk

Grouparoo is open source data infrastructure to keep customer data in-sync between your data warehouse and 3rd party tools such as Zendesk.

Grouparoo pulls customer data in real-time from all of your data sources and keeps that data synced to Zendesk.

Use Cases

Automatically create Users in Zendesk as new users sign up in your core product
Create dynamic Tags or User Fields in Zendesk without needing engineering help
Automatically create Lists or add Users to Lists in Zendesk
Route Users to different queues automatically based on their Tags and User Fields
Keep Tags and User Fields up-to-date automatically

An Overview of Zendesk's Data Model and API

Trying to figure out how to integrate your data with Zendesk? Here’s an overview for how Zendesk defines customer objects.

The core object in Zendesk is a User. A User represents an individual person who might contact you or be a customer. Users have two required User Fields: external_id and name. The external_id can be something like your unique user ID, and name can be the person's name.

To add details on a User, you can add and update User Fields. Zendesk also has a concept of Tags. Users can have any number of Tags, and you can create automated workflows and triggers based on these Tags.